St David’s Hospice: providing the highest quality specialist palliative care

DAY THERAPY

 “Where care is planned around the individual”
St David’s Day Therapy is an approach that empowers people to adapt to their new state of being with dignity and provides support systems to help them anticipate and cope constructively with the loss of deteriorating health.
Our Day Care Unit admits ten people per day.

  • Physiotherapy
  • Occupational Therapy
  • Social Work
  • Diversional therapies; Arts and craft activities, Music Therapy
  • Complementary therapies including; massage and reflexology
  • Carer support, psychological, spiritual and emotional support incl. bereavement support

All of our services are free of charge to all patients and family members

Matron explains:

“Many people are naturally anxious when Hospice services are first discussed. It is our aim to make those coming to Day Care feel relaxed and supported.
Our patients attend the Day Unit for a variety of reasons – specialist medical and nursing care from a full, professional team, the chance to meet others in similar situations or simply to allow their carer some respite for one day a week.
All of our Day Unit patients are able to live at home, but benefit from spending a day where they can take advantage of all of the Hospice’s services – physical, emotional, spiritual and psychological support.
Our Day Unit is a safe and supportive environment where specialist individual and group care is provided completely free of charge, for adults with a terminal illness.
Above all, the Day Unit is a supportive place, tailored to the individuals’ needs. It is important that you are involved and consulted about all aspects of your care, every step of the way. We hope that our patients return home feeling valued, relaxed, cared for and in control of their illness.”

INPATIENT UNIT

The clinical team is available to help with symptom control, pain management, end of life care, respite, psychological and emotional support and to deal with any concerns you may have. We also offer support to families and carers. The team communicates with your GP/Consultant, Macmillan, Marie Curie, Hospice at Home and Community Nurse to make sure that we have all the relevant information to care for you properly.

A Multidisciplinary Team Meeting will be held weekly to discuss your care-plan with all the professionals involved.

As a Specialist Unit, we have weekly input from Consultants in Palliative Care and Speciality Doctors who are available throughout the week. St David’s Hospice benefits from having a full multidisciplinary team. Our nursing team provides a 24-hour service to patients and a 9am until 5pm, Monday to Friday service in the Day Care Unit. Our dedicated team have specialist qualifications and a wealth of experience.

Social Work

Social Workers provide support to patients and carers and help plancare at home for when patients are discharged. The Senior Social Worker can also assist with sourcing financial aid for home care and nursing home care where available and appropriate.

Physiotherapy

Physiotherapists are available to assist with problems such as pain, swelling, breathlessness and mobility. The aim of the treatment is to help you be as independent as possible.

Occupational Therapy

The Occupational Therapist can help you adapt your home/surroundings in a way which enables you to carry out your activities of daily living safely. They can also aid with managing feelings of fatigue and how to pace your day effectively.

Pharmacist

A fully qualified Pharmacist from the local hospital visits the Hospice to check drugs and give advice.

Dietician

The Dietician will give you nutritional advice and help with any special diet you may be on. The Dietician will also help those who are artificially fed.

Chaplaincy

A Hospice Chaplain and other chaplains from local churches/chapels visit regularly during the week. Please ask if you would like to have a chaplain, of any denomination, to visit you.

Counselling

Many members of the team at St David’s Hospice have counselling qualifications. Should you require further aid we can refer you to one of our specialist colleagues.

Complementary Therapy

These services are provided by qualified therapists and have been shown to improve patients’ feelings of well-being, reducing stress and anxiety, so aiding relaxation. Aromatherapy and massage are but two therapies on offer, please ask for the full range of therapies that are available.

REFERRAL TO ST DAVID’S HOSPICE

For further information about our services or a referral speak to your G.P. or call St David’s on 01492 879058

FREQUENTLY ASKED QUESTIONS – DAY THERAPY UNIT

How long will I attend?

A course of approximately eight weeks. It is offered and reviewed on a regular basis and an individual care plan may differ from one patient to another.

What will my day involve?

From 10am, patients arrive and there is the option of transport with our volunteer drivers. We offer the following services until 3.30pm;
• Monitoring and management of symptoms by trained nursing and medical staff.
• Psychological, spiritual and emotional support
• Complementary therapies – including massage and reflexology
• Diversional therapies – arts and craft activities
• Meal and refreshments
• Respite for families and carers

What do I need to bring with me?

You are asked to bring any prescribed medication and/or dressings that you would normally need during the period of your visit. You will not require any large sums of money, as there is no charge for the care you will receive at the Hospice.

FREQUENTLY ASKED QUESTIONS – INPATIENTS

Do patients have to pay for their stay?

No, all care, meals and treatments are offered completely free of charge to patients.

Is it similar to a nursing home?

St David’s Hospice is not a nursing home. We cannot provide long term care. We are a specialist palliative care centre providing symptom control, respite care and care for those at the end of their life.

What is palliative care and is it suited to me?

Palliative care is the total care of the patient, including their physical, emotional and spiritual care. Palliation is designed to alleviate symptoms when an illness is not curable.

Who will care for me?

We have a team of experienced, trained nurses who will be caring for your 24 hours a day. St david’s benefits from a full multi-disciplinary team. The clinical team is available to help with symptom control, pain management, psychological and emotional support, educational information or to deal with any concerns you may have. We work closely with outside agencies, including Macmillan and Marie Curie.

How long can I stay?

This depends upon your reason for admission and general health.
Patients are admitted from Monday to Friday between the hours of 09.30 and 17.00 hours, and Saturday mornings.
After your stay at St David’s you may return home with the help of your carer/family/G.P./Community Nurses. We will help and advise you through this process.

COMMENTS AND COMPLAINTS

What if I have a comment or complaint to make about my care?

St David’s Hospice hopes to create an atmosphere where people are not afraid to voice their concerns and to complain if necessary. It has been shown that the sooner issues of concern are discussed, the sooner they can be addressed. It is helpful to everyone if complaints can be made at the time of the incident when memories are fresh, or as soon as possible.
For concerns regarding clinical issues or patient care, see or write to write to the Chief Executive of the Hospice, St David’s Hospice, Abbey Road, Llandudno, LL30 2EN.
If you are not satisfied after taking the above action, then please write to the Chairman of the Board of Directors, who will make sure that your concern/complaint is investigated by the Hospice Complaints Committee.
It is our policy to investigate all complaints thoroughly. Acknowledgement of written complaints will be sent within two working days and a full response within 20 working days. If this is not possible, you will be sent further communications with reasons for the delay.

If the issues have not been resolved by the above, and you would like to take the matter further, contact:

Health Inspectorate Wales
Government Buildings
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Tel: 0300 062 8163

Can I have access to my medical records?

The Data Protection Act 1998 allows patients to find out what   records are held about them. Please ask for further information.
The Hospice is regulated by Healthcare Inspectorate Wales and was last inspected in April 2014. The inspection report is available at www.hiw.org.uk

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