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Hospice

Volunteer

VOLUNTEERING FOR ST DAVID’S HOSPICE


St David’s Hospice depends on a team of over 300 dedicated volunteers, who work across all areas of the charity. Their support makes a vast impact on the level of service we are able to provide for our patients and their families.
Our volunteers are involved in support work within the Hospice from helping in our charity shops, to fundraising out in the community. The skills that our volunteers bring with them are varied and invaluable.
Without our volunteers, St David’s would not be able to carry out our vital work free of charge to the communities of North West Wales. Our kind and loyal volunteers are a treasure, contributing their experience, time and energy to help others.

WHY VOLUNTEER

Give something back to your local community
Make a difference to the lives of others
Gain confidence and self-esteem
Meeting new people and making new friends
A chance to socialise
Getting to know the local community
Gain new skills, knowledge and experience
Developing existing skills and knowledge
Enhance your CV
Be part of a great team!
Join our team today!

VOLUNTEERING ROLES

Whether you can offer a few hours, a regular half day or several days a week, there are many ways for you to give your time and skills. Browse through the volunteering roles to find something to suit you.

Café Dewi Assistant

Café Dewi Assistant
Our Café Dewi is the perfect place to stop off for a frothy cappuccino and light refreshments. Situated at the Hospice on Abbey Road, off Llandudno’s West Shore, the café is a popular meeting point for locals and tourists.
As a volunteer Café Dewi Assistant, you will contribute to the Hospice team by volunteering to carry out all duties relating to the smooth running of Café Dewi.
What will I be doing?

  • Making drinks and snacks for visitors
  • Keeping Café Dewi clean and tidy
  • Providing a warm welcome to visitors of Café Dewi.

What skills and personal qualities will I need?

  • You will need to be friendly, enthusiastic and energetic
  • You will need to be happy to contribute to a team
  • You will need to observe the confidentiality policy of the Hospice
  • You will need to attend regular training and support sessions.

How much time will I need to commit?
Shift patterns: 10am -1pm and 1pm – 4pm (Monday – Friday)
Where will I be based?
In Café Dewi, based within the Hospice building (Abbey Rd, Llandudno).
How to apply:

Collecting Can Collectors

The Hospice Fundraising Department depends on the generosity of those who give in order to keep the Hospice doors open for patients locally. Collecting cans which are placed in the community, raise in excess of £20,000.There are in the region of 500 collecting cans placed in shops, retail outlets, cafes and pubs across the Conwy, Gwynedd and Anglesey.
What will I be doing?

  • Placing collecting cans in predetermined locations
  • Ensure cans are clearly labelled, numbered and sealed.
  • Keeping a record of all outgoing/incoming cans.

What skills and personal qualities will I need?

  • You should be a well organised individual
  • Able to keep accurate records
  • Good communication and organisational skills
  • Team working
  • Good level of fitness to walk
  • Hold a UK driving licence

How much time will I need to commit?
Flexible – You can volunteer on any day of the week, in the morning, afternoon or evening.
The collecting can roles are regular and predetermined so a collecting round sheet will be provided and the regularity of collections mutually agreed prior to starting the role.
Where will I be based?
Based at St David’s Hospice, Abbey Road, Llandudno, LL30 2EN but travelling to various geographical locations or a mutually agreed geographical location.
How to apply:

Day Therapy Unit Assistant

 All of our Day Therapy patients are able to live at home, but benefit from spending a day where they can take advantage of all of the Hospice’s services.
What will I be doing?

  • You will help to provide a friendly and welcoming environment for patients.
  • Assisting by sitting and socialising with patients, mainly in the public area of the day hospice i.e. lounge and dining room areas.
  • Supporting patients in the activities taking place i.e. jigsaws, various craft activities
  • Serving refreshments throughout the day for patients
  • Preparing the tables and serving lunch
  • Clearing the tables following lunch.
  • Any non-nursing duties as required.

What skills and personal qualities will I need?

  • You will need to have a friendly, caring manner and be happy to contribute to the work of a team.
  • Full training will be given.
  • You will need to be a good listener and communicator
  • You will need to be able to undertake any duties required.
  • You will need to observe confidentiality of the Hospice, its patients, staff and volunteers and other statutory regulation e.g. equal opportunities, data protection, food hygiene regulations etc.

How much time will I need to commit?
Day Therapy Unit open 10am -3.30pm Tuesday – Friday
Where will I be based?
St David’s Hospice Day Therapy Unit
How to apply:

Database Administration Support

St David’s Hospice Fundraising Department is responsible for giving high level stewardship to supporters of the hospice, accepting their donations lawfully and ethically, and keeping supporters updated about the hospices work.
All supporter information / data is kept securely on the hospice database (in line with GDPR) and it is vitally important that records are kept up to date so that communication preferences are respected.

What will I be doing?
To assist with the following:

  • Updating individual supporter records with communication preferences on the hospice database (Donor Flex)
  • Updating database records in general

What skills and personal qualities will I need?

  • IT literate
  • Able to keep accurate records
  • Good organisational skills
  • Team working

How much time will I need to commit?
Up to 4 hour shifts

Flexible between the hours of 9am – 5pm, Monday to Friday

Where will I be based?
Fundraising Dept, St David’s Hospice, Abbey Rd, Llandudno

How to apply:

Donation Centre Assistant

St David’s Hospice has a network of shops across North West Wales, selling good quality second hand clothing, bric a brac and furniture.
Our Donation Centres located in Mochdre and Llandudno, are where we sort and distribute all donations of stock to our Hospice shops across the region.
Although we are a charity, we run our shops like the businesses they are. The success of our shops is a result of the invaluable help and support we get from volunteers, who work closely with the Donation Centre staff.
What will I be doing?

  • Greeting and thanking members of the public dropping off donated goods
  • Assist in the preparation of stock for delivery to shops – (Sorting, steaming, tagging items where necessary)

What skills and personal qualities will I need?

  • You will offer excellent customer service to all customers.
  • Be physically fit and active enough to work in a large Donation Centre
  • You will need to have a friendly, caring manner and be happy to contribute to the work of a team.

How much time will I need to commit?
Shifts consist of 4 hours between 9am – 4.30pm (Monday – Friday)
Where will I be based?
Mochdre: Unit 1C, Quinton Hazell Enterprise Parc, Glan y Wern Rd, Mochdre, Colwyn Bay
Llandudno: Unit 8, Cwrt Roger Mostyn, Builder Street, Llandudno
How to apply:

Ebay Assistant

Join our friendly Shops Team to sell some higher priced donations using Ebay to contribute to the funds for the much needed work at St David’s Hospice.
 What will I be doing?
To assist with the following:

  • Research items
  • Write descriptions and take photographs of items to be auctioned and sold via our Ebay account.
  • Under the guidance of a member of staff, price items including setting a Reserve Price
  • Create listings using Ebay’s online software
  • Monitor bids and answer any queries
  • Package and post for delivery

What skills and personal qualities will I need?

  • Computer literate
  • Photography skills
  • Previous experience of using Ebay
  • Full training will be provided and support offered throughout your time volunteering with us.

How much time will I need to commit?
Flexible between the hours of 9am – 4pm

Where will I be based?
Mochdre Donation Centre
How to apply:

Flower Arranger

To help to maintain attractive flower arrangements around the Hospice to welcome patients, visitors and staff.
What will I be doing?

  • To refresh existing flower arrangements
  • Create new flower arrangements
  • Distribute flowers throughout the Hospice
  • Water plants at the Hospice
  • Maintain vases and working area
  • Ensure shared room is left tidy

What skills and personal qualities will I need?

  • You should be a well organised individual
  • Creative with some floral experience
  • You will need to observe confidentiality of the Hospice, its patients, staff and volunteers and other statutory regulation e.g. equal opportunities, data protection, food hygiene regulations etc.

How much time will I need to commit?
The role will be shared with another volunteer, to work every other Tuesday.
Where will I be based?
Based at St David’s Hospice, Abbey Road, Llandudno, LL30 2EN
How to apply:

Fundraising Admin Support

Fundraising Admin Support
 St David’s Hospice Fundraising Department is responsible for organising Hospice events, and for coordinating community initiated events.
Fundraising makes a vital contribution to the running costs of St David’s Hospice. It costs over £3 million to provide the services at St David’s Hospice. Over 86% of our income is generated through community fundraising.
What will I be doing?
To assist with the following:

  • Supporting the fundraising team through various administrative tasks
  • Count monies collected in collection cans, money cubes and bag packs.
  • Prepare accurate records of monies counted in preparation for banking.

What skills and personal qualities will I need?

  • You should be a well organised individual
  • Able to keep accurate records
  • Confident handling money
  • Able to do basic maths
  • Good communication and organisational skills
  • Team working

How much time will I need to commit?
4 hour shifts
Flexible between the hours of 9am – 5pm
Where will I be based?
Fundraising Dept, St David’s Hospice, Abbey Rd, Llandudno
How to apply:

Inpatient Assistant

St David’s Hospice provides specialist palliative care to adults in North West Wales with life-limiting illnesses, including support to their family and carers.

What will I be doing?

  • You will help to provide a friendly and welcoming environment for patients.
  • Serving refreshments.
  • Assisting nursing staff with serving lunches and evening meals
  • Arranging flowers as required
  • Undertake tasks as directed by the nursing staff
  • Monitoring stock in the ward kitchen and replenishing where required
  • Non nursing duties as requested

What skills and personal qualities will I need?

  • A good listener and communicator
  • A friendly, caring manner and be happy to contribute to the work of a team.
  • Full training will be given.
  • You will need to observe confidentiality of the Hospice, its patients, staff and volunteers and other statutory regulation e.g. equal opportunities, data protection, food hygiene regulations etc.

How much time will I need to commit?
Shift patterns: 10am –1pm, 2pm – 4pm, and 4.30pm – 7pm (Monday – Sunday)
Where will I be based?
St David’s Hospice Inpatient Unit
How to apply:

Lottery Events Support

Lottery Events Support
St David’s Hospice Lottery plays a vital part in our fundraising with all profits from the lottery going directly to the Hospice. Each year the income from our Weekly Lottery pays for a third of our nursing costs.
What will I be doing?

  • Provide support to Lottery personnel at local events
  • Promote the sale of single lottery tickets.
  • Events will include local agricultural shows, selling single lottery tickets &/or scratch cards at locations such as Llandudno Pier, agricultural shows, community events and many others to be determined.
  • Training provided by the Lottery Team

What skills and personal qualities will I need?

  • Good communication and organisational skills
  • Team Working
  • A friendly, caring manner and be happy to contribute to the work of a team.
  • Sales experience would be beneficial

How much time will I need to commit?
Variable depending on the event but could be either a whole day or possibly shifts, volunteering alongside existing members of staff.
Where will I be based?
Various locations depending on event
How to apply:

Lottery Support – Prep Teams

Lottery Support – Prep Teams
 St David’s Hospice Lottery plays a vital part in our fundraising with all profits from the lottery going directly to the Hospice. Each year the income from our Weekly Lottery pays for a third of our nursing costs.
What will I be doing?

  • Preparing promotional items for sale such as Christmas crackers to be adapted for promotion with Lottery single tickets.
  • Training provided by the Lottery Team

What skills and personal qualities will I need?

  • Good organisational skills
  • Team Working
  • A friendly, caring manner and be happy to contribute to the work of a team.

How much time will I need to commit?
Flexible at times to suit the individual
Lottery Office opening hours: Monday – Friday 9am – 5pm
Where will I be based?
St David’s Hospice Lottery Office, Abbey Rd, Llandudno
How to apply:

Magistrates Court Tea Bar Assistant

 As a volunteer at the Llandudno Magistrates Court Tea Bar, you will contribute to the team by to carry out all duties relating to the smooth running of the volunteer led Tea Bar.
What will I be doing?

  • Making and serving drinks and snacks for customers
  • Keeping the Tea Bar clean and tidy
  • Providing a warm welcome to visitors of the Llandudno Magistrates Tea Bar

What skills and personal qualities will I need?

  • You will need to be friendly, enthusiastic and energetic
  • You will need to be happy to contribute to a team
  • You will need to observe the confidentiality policy of the Magistrates Court

How much time will I need to commit?
Shift patterns: 9am – 12noon (Monday – Friday)
Where will I be based?
Llandudno Magistrates Court Tea Bar, Conway Road, Llandudno,  LL30 1GA
How to apply:

Patient Driver

All of our Day Therapy patients are able to live at home, but benefit from spending a day where they can take advantage of all of the Hospice’s services.
Our patients attend the Day Therapy Unit for a variety of reasons -specialist medical and nursing care from a full, professional team, the chance to meet others in similar situations or simply to allow their carer some respite for one day a week.
What will I be doing?

  • To provide a transport service for patients to and from the Hospice to attend day therapy session on a Tuesday, Thursday or Friday
  • To be sensitive to the patients’ needs and comfort throughout the journey.
  • Chatting to patients as required and being a friendly, caring listener and communicator, always respecting confidentiality.
  • A full unrestricted UK driving license is required and use of your personal vehicle, which will be up to date with all aspects of running a vehicle.
  • Travel expenses can be claimed.

What skills and personal qualities will I need?

  • You will need to have a friendly, caring manner.
  • You will need to observe confidentiality of the Hospice, its patients, staff and volunteers and other statutory regulation e.g. equal opportunities, data protection etc.

How much time will I need to commit?
Shift patterns: Mornings: 1 hour Afternoon: 1hour
Where will I be based?
As required
How to apply:

Receptionist (Inpatients)

To contribute to the Hospice team by carrying out Reception duties on the Inpatient Unit desk.
What will I be doing?

  • Provide an efficient reception service as the first point of contact to the inpatient unit.
  • Operate the inpatient door entrance system.  Greeting visitors and showing them to the relative’s lounge or patient rooms if appropriate.
  • Receiving telephone calls, taking messages and passing these on to clinical staff.
  • Taking donations and providing a receipt ensuring all relevant information is documented on donation paperwork.
  • Ordering and cancelling newspapers for inpatients.
  • Making up admission packs.
  • Ensure nursing and administration forms and templates are well stocked and accurately photocopying these when necessary
  • Using the fax machine.

What skills and personal qualities will I need?

  • You will need to have a friendly, caring manner and be happy to contribute to the work of a team.
  • You will need to observe confidentiality of the Hospice, its patients, staff and volunteers and other statutory regulation.

How much time will I need to commit?
Shifts: 4.30pm – 7.30pm (Monday – Sunday)
Where will I be based?
Inpatient Reception, in the Hospice (Abbey Rd, Llandudno)
How to apply:

Receptionist (Main)

To contribute to the Hospice team by carrying out duties on the main reception desk.
What will I be doing?
 The role can vary greatly. Volunteers may be asked to contribute in several ways including:

  • Answering the phone
  • Greeting visitors as they approach the reception desk
  • Inform relevant personnel of visitors
  • Processing sales of items in the shop and café
  • Ask visitors to sign in and out of the Hospice.
  • Assist with other departmental admin tasks if required.

What skills and personal qualities will I need?

  • You will need to have a friendly, caring manner and be happy to contribute to the work of a team.
  • After training, able to use a switchboard and till
  • You will need to observe confidentiality of the Hospice, its patients, staff and volunteers and other statutory regulation e.g. equal opportunities, data protection, food hygiene regulations etc.

How much time will I need to commit?
Shift patterns: 9am -1pm and 1pm – 5pm (Monday – Friday)
Where will I be based?
Main Reception, in the Hospice (Abbey Rd, Llandudno)
How to apply:

Reuse Shop Assistant

St David’s Hospice has a network of shops across North West Wales, selling good quality second hand clothing, bric a brac and furniture.
Although we are a charity, we run our shops like the businesses they are. The success of our shops is a result of the invaluable help and support we get from volunteers.
What will I be doing?

  • Greeting and thanking members of the public dropping off donated goods
  • Assist in the preparation of stock.
  • Processing sales

 What skills and personal qualities will I need?

  • You will offer excellent customer service to all customers.
  • Be physically fit and enthusiastic
  • You will need to have a friendly, caring manner and be happy to contribute to the work of a team.

How much time will I need to commit?
Shifts consist of 4 hours between 9am – 4.30pm (Monday – Friday)
Where will I be based?
St David’s Hospice Reuse Shop, Mochdre Household Recycling Centre Bron-y-Nant Road Mochdre, Colwyn Bay. LL28 4YL.
How to apply:

Shop Assistant

St David’s Hospice has a network of shops across North West Wales, selling good quality second hand clothing, bric a brac and furniture. Although we are a charity, we run our shops like the small businesses they are. The success of our shops is a result of the invaluable help and support we get from volunteers, who work closely with the shop team leaders.
What will I be doing?

  • Greeting and serving customers in a welcoming manner
  • Assisting in stock management
  • Manning the till and processing sales
  • Displaying items on the shop floor and replenish stock

 What skills and personal qualities will I need?

  • You will offer excellent customer service to all customers.
  • You will need to have a friendly, caring manner and be happy to contribute to the work of a team.

How much time will I need to commit?
Morning or afternoon
10am -1pm and 1pm – 4pm (Monday – Friday)
Where will I be based?
In a St David’s Hospice Shop
How to apply:

Van Driver

Van Driver
St David’s Hospice has a network of shops across North West Wales, selling good quality second hand clothing, bric a brac and furniture. Although we are a charity, we run our shops like the businesses they are. The success of our shops is a result of the invaluable help and support we get from volunteers, who work closely with the shop team leaders.
From our Donation Centre located in Mochdre we sort and distribute all donations of stock to our Hospice shops across the region.
What will I be doing?

  • Collect from and deliver to retail stores
  • Ensure the safe transportation of goods to and from the retail stores
  • Ensure stock is loaded and unloaded safely complying with health and safety guidelines.

What skills and personal qualities will I need?

  • For insurance purposes, you will need to be aged 25 or over and have held a full unrestricted UK driving licence.
  • Good communication skills.
  • You will need to have a friendly, caring manner and be happy to contribute to the work of a team.

How much time will I need to commit?
Morning or afternoon shifts Monday – Friday
Where will I be based?
Based from Donation Centre in Mochdre.
How to apply:

Apply Online